Uploaded April 2026 | Updated September 2026, 2 weeks ago

---

Learn how to clear a stapler/stacker paper jam for the HP LaserJet Enterprise printer series. Stapler/stacker jams are often indicated by the error code beginning with “13.60,” or “13.83.”

This jam is often indicated by the following error codes:
13.60.A1, 13.60.D1, 13.60.A2, 13.60.D2, 13.60.A3, 13.60.D3, 13.60.A4, 13.60.D4, 13.60.A5, 13.60.D5, 13.83.A1, 13.83.D1, 13.83.A2, 13.83.D2, 13.83.A3, 13.83.D3, 13.83.A4, 13.83.D4, 13.83.A5, 13.83.D5

This video applies to the following models:
HP LaserJet Enterprise MFP 6600;
HP LaserJet Enterprise MFP X62758

For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en

Continue the Conversation:
SUPPORT FORUM: https://hp.care/SupportForums
FACEBOOK: facebook.com/HPSupport
X: https://x.com/HP
INSTAGRAM: instagram.com/hp
LINKEDIN: linkedin.com/company/hp

SUBSCRIBE: youtube.com/HPSupport
SHOP NOW: hp.com
HP PARTS STORE: parts.hp.com

About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.

This video was produced by HP.
#HPSupport #PaperJam #HPLaserJetEnterprise #HP
Clear a stapler/stacker paper jam | HP LaserJet Enterprise printer series
youtu.be/Q_2v_e95Njw