Uploaded March 2026 | Updated September 2026, 2 weeks ago

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Are you seeing a “Photo Tray Problem” or “The photo tray is blocked” message on your HP ENVY Photo 7200 or 7900 series printer? This video walks you through the exact steps to fix the issue—fast and reliably. Follow the video step by step, and you’ll learn how to:
- Check and remove packing material that might be blocking the tray
- Reseat the photo tray correctly and clear any jammed paper
- Reset the printer to clear lingering errors

For other helpful videos go to youtube.com/hpsupport.
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?botClient=social&botSubClient=YouTube&cc=us&lc=en

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HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.

This video was produced by HP.
#HPSupport #PhotoTrayProblem #HPENVYPhoto #HP
Fix a “Photo Tray Problem” error for HP ENVY Photo 7200, 7900 printers #shorts
youtu.be/T7M4w84nukg