Uploaded May 2020 | Updated September 2026, 2 weeks ago

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Delivering a high quality service

• What that looks like, offering a warm welcome

• Making visitors feel good and reassuring them

• Setting and maintaining standards – characteristics of 5 star service

• Review of policies and procedures

• Working as a team and a focus in internal customer service

• The role of communication and delivering positive messages

• Body language and communication skills

• Listening skills and answering question

• Keeping up standards in telephone

• Great email communication etiquette

• Questions and answers