Uploaded September 2026 | Updated September 2026, 2 weeks ago
This video demonstrates Store Genie, a multi-agent AI system developed by Amdocs and AWS, built on Amazon Bedrock AgentCore, and currently live in production at PLDT. The solution empowers telecom customer service representatives to resolve complex issues (provisioning failures, billing discrepancies, and network mismatches) in minutes instead of hours by connecting AI agents directly into existing BSS/OSS systems via MCP endpoints. At PLDT, Store Genie has saved over 61,000 hours of customer wait time, reduced L2 ticketing by 50%, and scaled from 5 stores to 140 in just weeks. The demo showcases how a store representative uses natural language to diagnose a failed SIM provisioning, apply an automated resolution, and even process a personalized upsell offer, all without switching between systems. Store Genie will soon be available on AWS Marketplace as a SaaS offering for global telecom operators looking to transform their frontline customer experience.
Learn more about AWS for Telecom: https://go.aws/4zOKXhD
Learn more about AWS events: https://go.aws/events
Subscribe:
More AWS videos: bit.ly/2O3zS75
More AWS events videos: bit.ly/316g9t4
ABOUT AWS
Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
#AWSEvents #Telecom #CloudComputing #AWS
This video demonstrates Store Genie, a multi-agent AI system developed by Amdocs and AWS, built on Amazon Bedrock AgentCore, and currently live in production at PLDT. The solution empowers telecom customer service representatives to resolve complex issues (provisioning failures, billing discrepancies, and network mismatches) in minutes instead of hours by connecting AI agents directly into existing BSS/OSS systems via MCP endpoints. At PLDT, Store Genie has saved over 61,000 hours of customer wait time, reduced L2 ticketing by 50%, and scaled from 5 stores to 140 in just weeks. The demo showcases how a store representative uses natural language to diagnose a failed SIM provisioning, apply an automated resolution, and even process a personalized upsell offer, all without switching between systems. Store Genie will soon be available on AWS Marketplace as a SaaS offering for global telecom operators looking to transform their frontline customer experience.
Learn more about AWS for Telecom: https://go.aws/4zOKXhD
Learn more about AWS events: https://go.aws/events
Subscribe:
More AWS videos: bit.ly/2O3zS75
More AWS events videos: bit.ly/316g9t4
ABOUT AWS
Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.
#AWSEvents #Telecom #CloudComputing #AWS
