Uploaded October 2024 | Updated September 2026, 3 weeks ago

---

Ernest is a Metro Ambassador who tries to make a difference every day. Metro riders have taken notice.

If you've encountered an outstanding Customer Care employee, you can send a thank-you by submitting a *S.T.A.R. form* (Special Thanks and Recognition):

metro.net/star

It’s an easy way to give a shoutout to those who make a difference. You can submit your recognition online or through our Customer Care Centers.