Uploaded November 2025 | Updated September 2026, 14 minutes ago

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Ready to make your Twilio app do more than just say "hello world"? This video shows you how to create a dynamic, no-code IVR menu using Twilio Studio. You'll learn how to guide callers through options, send texts, connect to support, and even record calls, all with an easy drag-and-drop interface. Whether you're starting from scratch or using templates, we'll walk through each step to make your customer communications smarter and smoother.

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Key Topics
🎛️ Using Twilio Studio's drag-and-drop builder
📞 Setting up IVR flows with multiple options
👂 Call recording and compliance basics
💬 Sending SMS and voice confirmations
🧑‍💻 Testing with Twilio Dev Phone

Chapters:
0:00 Intro
0:17 What is Twilio Studio?
0:43 Drag-and-drop flow building explained
1:50 Example: IVR for Owl Air
2:32 Setting up triggers and widgets
5:15 Greet and Gather: Greeting callers and options
6:53 Adding call recording with compliance notice
8:09 Building SMS, voice, and support path widgets
9:35 Routing logic based on caller input
11:15 Testing with Twilio Dev Phone