Uploaded August 2023 | Updated September 2026, 3 days ago

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Optimize service operations with new AI-powered experiences in Dynamics 365 Field Service. With Copilot, your customer escalations are pre-populated into draft work orders for frontline managers to review in Outlook. And with recommendations based on travel time, availability, skillset, and more, your technician scheduling becomes more streamlined. Additionally, with the Dynamics 365 Field Service app in Microsoft Teams, technicians can see upcoming work orders at-a-glance as tasks from their Microsoft Viva Connections home experience. And when additional support is needed to achieve a first time fix, tap into the Remote Assist app with one click.

Learn more: https://aka.ms/FieldServiceAugustNews

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