Uploaded May 2025 | Updated September 2026, 2 weeks ago

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Discover how carsales, Australia’s #1 digital auto marketplace, partnered with Thoughtworks to supercharge their engineering organization and accelerate the launch of innovative AI-powered features.

Through Thoughtworks' Engineering Excellence framework, carsales optimized team performance, reduced time-to-market, and enhanced code quality—culminating in the launch of the Model Finder, an AI-driven vehicle recommendation tool that personalizes car suggestions based on lifestyle needs.

Hear from leaders at carsales and Thoughtworks as they explain how this strategic collaboration transformed operations, boosted developer productivity, and delivered exceptional customer experiences.

Learn how embracing engineering excellence and AI innovation is reshaping the future of digital automotive experiences. Discover how AI-powered personalization in automotive is driving customer engagement and redefining the modern buying journey.

Full case study and more insights available here:
thoughtworks.com/en-us/about-us/news/2025/carsales-ai-powered-customer-service-thoughtworks
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Thoughtworks is a global technology consultancy that delivers extraordinary impact by blending design, engineering, and AI expertise.

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#AI #DigitalTransformation #carsales #Thoughtworks #EngineeringExcellence #CustomerExperience #TechInnovation