Bridget McCormack on customer and business impact at the American Arbitration Association @McKinsey
Bridget McCormack on customer and business impact at the American Arbitration Association @McKinsey
Uploaded February 2026 | Updated September 2026, 2 weeks ago
Bridget McCormack, president and CEO of the American Arbitration Association (AAA), discusses the measurable impact of innovation on both customers and the business. She highlights how strategic transformation improved service delivery, strengthened client outcomes, and drove meaningful organizational results.

Read the full interview here: mckinsey.com/capabilities/quantumblack/our-insights/modernizing-a-100-year-old-business-model-with-ai

#AIbyMcKinsey

Subscribe to our channel: mck.co/YouTube
Subscribe to our newsletters: mck.co/Subscribe

***Find us on***
Facebook: mck.co/Facebook
Twitter: mck.co/Twitter
LinkedIn: mck.co/LinkedIn
Instagram: mck.co/Instagram
Bridget McCormack on customer and business impact at the American Arbitration AssociationThe Organizational Breakthrough Behind the Moon LandingCan everyone live like Switzerland by 2100?Agents, Robots, and Us: What Executives Need To Know About AI and WorkInside the Business Analyst Role: Starting a Career at McKinseyAre you investing in what actually matters?How AI could unlock $450 billion in Latin AmericaCOO Excellence: the next generation of leadershipMGI Minute: At 250, sustaining Americas competitive edgeThe Startup ‘Pain Cave’: When Great Products Don’t SellA Century of Plenty: A Story of Progress for Generations to ComeOvercoming airpocalypse: Beijings success story
McKinsey & Company |

Bridget McCormack on customer and business impact at the American Arbitration Association

SHARE TO X SHARE TO REDDIT SHARE TO FACEBOOK WALLPAPER