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The Business of Fashion | Benoit Pagotto: Fashion Brands Are Getting Community Building Wrong | The Business of Fashion @businessoffashion | Uploaded May 2022 | Updated October 2024, 10 minutes ago.
At the BoF Professional Summit, RTFKT’s co-founder explained why he agreed to sell to Nike in 2021, and unpacked how brands can leverage web3 and associated technologies to grow their communities.

“A lot of brands are getting it wrong — they need to stop thinking about their business and ask instead: ‘what can I do for my community?’” said Benoit Pagotto, co-founder of virtual fashion start-up RTFKT Studios.

Pagotto added that fashion brands need to invest in incentivising individuals to build an engaged community in the long run.

Giving people access to digital assets or tokens such as NFTs, which can increase in value over time, helps customers feel they are contributing to a brand’s growth story, he explained, but adding that brands also need a new mindset.

“The word ‘consumer’ is over,” he said, noting how the democratising nature of the web3. “has shifted power to the individual, and now brands’ communities will define their value.”

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Benoit Pagotto: Fashion Brands Are Getting Community Building Wrong | The Business of Fashion @businessoffashion

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