Uploaded July 2022 | Updated September 2026, 1 hour ago

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Our Call Handlers are under more pressure at the moment due to the unprecedented amount of calls coming in. Firstly, we want to say thank you to them for their amazing work 👏 🌟 However, we also need to highlight that you should only call 999 if there is a genuine emergency.

⚠️ We need to keep the lines clear for those who need to contact us. Don't forget, for any non-emergencies you can visit our website 💻 ➡️ bit.ly/2zsIJbO or call 101.

Supt Matt Bullivant explains more. Please watch.
#ThinkBeforeYouDial