AI At Your Own Pace | Episode 3 | Let AI Handle the Backlog @MicrosoftDynamics365
AI At Your Own Pace | Episode 3 | Let AI Handle the Backlog @MicrosoftDynamics365
Uploaded June 2026 | Updated September 2026, 2 hours ago
In this conversation, Microsoft’s Rachel Ashby and Kos Srivastava highlight how AI-powered service agents in Dynamics 365 Customer Service can help automate follow-up and routine tasks—helping teams reduce backlog and stay on top of customer engagement.

Watch the whole episode: https://aka.ms/D365CS-Agents

#MicrosoftDynamics365 #AgenticCX #AgenticCRM
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AI At Your Own Pace | Episode 3 | Let AI Handle the Backlog

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