Uploaded January 2025 | Updated September 2026, 1 hour ago
Global chocolatier, Venchi, sets foundation for AI-powered personalized customer service with Microsoft Dynamics 365. Venchi expanded rapidly with the support of Microsoft Dynamics 365. To continue to share Italian allegria (joy) with customers worldwide, Venchi needed to build a personalized omnichannel retail program. With Dynamics 365 Commerce and Dynamics 365 Customer Insights, Venchi built a loyalty program to gather data on customers. From this foundation, Venchi is introducing AI-powered personalization through Copilot capabilities in the Store Commerce app. Venchi saves 1,500 hours annually by automating fulfillment. More accurate accounting and inventory management decreased the cost of goods sold by 2% year over year. And easy sign-up added 800,000 customers to the loyalty program in its first year.
Learn more: https://msft.it/6057oFfj5
#Microsoft #MicrosoftDynamics365
Global chocolatier, Venchi, sets foundation for AI-powered personalized customer service with Microsoft Dynamics 365. Venchi expanded rapidly with the support of Microsoft Dynamics 365. To continue to share Italian allegria (joy) with customers worldwide, Venchi needed to build a personalized omnichannel retail program. With Dynamics 365 Commerce and Dynamics 365 Customer Insights, Venchi built a loyalty program to gather data on customers. From this foundation, Venchi is introducing AI-powered personalization through Copilot capabilities in the Store Commerce app. Venchi saves 1,500 hours annually by automating fulfillment. More accurate accounting and inventory management decreased the cost of goods sold by 2% year over year. And easy sign-up added 800,000 customers to the loyalty program in its first year.
Learn more: https://msft.it/6057oFfj5
#Microsoft #MicrosoftDynamics365
