Uploaded January 2026 | Updated September 2026, 1 week ago

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AI agents aren’t just chatbots but they’re digital workers that can act, remember, and operate 24/7. But how much autonomy is too much, and who is accountable when things go wrong?
Recorded at SiGMA South Asia 2025, this panel is moderated by Mark Flores Martin (CEO, XGENIA) with Jeevan Gnanam (Founder, Vector AI), Rajkumar Kanagasingam (Industry Fellow, Global Fintech Institute – Singapore) and Dr Sithira Ambepitiya (Head of Generative AI, Veracity Digital). They unpack what makes an agent “agentic”, where SMEs can deploy them first, and the real risks at scale; security, cost blowouts, and the black-box trust problem.

Video Chapters:
00:07 Opening
00:19 Introductions
02:12 Agents vs Chatbots
03:31 Business Demand
04:17 Risk & Accuracy
06:13 Human vs Agent
08:50 Healthcare Example
11:03 Accountability
13:08 Jobs & Augmentation
15:20 “Biggest AI Lie”
25:08 Deploying at Scale
30:09 SME Adoption

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#MiCA #innovation #AIagents #chatbots #businessautomation #SiGMASouthAsia