Uploaded June 2024 | Updated September 2026, 2 weeks ago

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• See final update video here: youtube.com/watch?v=8xwboip8L8c
• Update (6/17): MemoryC reached out with an apology and explanation, and offered several fair options to remedy the situation including a full refund option which I've decided to go with. They confirmed my hunch that the supplier (the one I mentioned at 7:47) to which they forwarded the board for repair had lost the board, and were upfront about the mistake in not sending an equivalent board and also not at least offering the replacement first, instead of just sending it unsolicited. They said my emails going un-answered was not intentional and that they don't operate that way, and explained it was because an upgrade to their ticketing system was causing my tickets to not show up for some reason. Which I assume is a simplified explanation but I guess I'll choose to take their word for it. Overall I'd say they seemed genuinely apologetic. I'll probably make a follow up video soon with more details once everything is fully sorted.
• Update 2 (6/18): I received the full refund today and have shipped back the Z690 Hero motherboard to them, so I consider the issue fully resolved.


▼ Time Stamps: ▼
0:00 - Intro
0:33 - The Bricked Motherboard
2:23 - The REAL Problem Starts
3:22 - The Motherboard Was not What It Seemed
4:31 - Contacting MemoryC
5:23 - More Months Go By
6:07 - The "Equivalent Replacement"
6:41 - Why Might They Do This?
7:23 - One Last Chance
8:33 - No Choice Left
9:55 - Now What?

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