Why Your Customers Are on the ChatGPT Curve (And Your Bank Isnt) | Umesh Babaria at BankSpaces @Influencegroup
Why Your Customers Are on the ChatGPT Curve (And Your Bank Isnt) | Umesh Babaria at BankSpaces  @Influencegroup
Uploaded August 2026 | Updated September 2026, 2 weeks ago
Implementing AI isn't the hardest thing in banking — changing decisions is. In this talk at BankSpaces, Umesh Babaria, Head of Consumer Analytics and Physical Distribution/Market Strategy at KeyBank, draws on 20+ years in banking to explain why "insight without action is just expensive awareness."

Umesh shares how KeyBank is putting AI to work in the consumer bank: 250 AI ideas generated in a single quarter, underwriting proposals cut from two hours to five minutes, a merchant pricing tool that delivers proposals in 90 seconds, and an AI operating model built on one mantra — business-led, tech-enabled.

🎥 Recorded live at BankSpaces on April 28, 2025

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Why Your Customers Are on the ChatGPT Curve (And Your Bank Isnt) | Umesh Babaria at BankSpaces
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Why Your Customers Are on the ChatGPT Curve (And Your Bank Isn't) | Umesh Babaria at BankSpaces

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