Uploaded July 2026 | Updated September 2026, 3 weeks ago
Not sure where to begin your AI transformation? @salesforce CRO Miguel Milano has one answer: start with service. Learn why deploying Agentforce to your customer channels drives fast ROI and how Salesforce went from 700,000 hard-to-find knowledge articles to an AI agent that resolves issues in seconds, hands off to humans with full context, and never drops the ball.
*Resources & Links:*
Explore Agentforce Service: salesforce.com/service
How to use AI to improve customer service: salesforce.com/service/ai/customer-service-ai
Timestamps
0:00 - Where to start with agentic service
0:13 - Benefits of service support channels
0:36 - Implementing Salesforce Agentforce help agent
1:46 - Resolving cases with Salesforce Agentforce
2:05 - Seamless human agent handoff with full context
World Tour Boston
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#Agentforce #Salesforce #AICustomerService #AIAgents #DigitalTransformation #AITransformation #AgentforceService #ServiceCloud
Twitter: twitter.com/salesforce
LinkedIn: linkedin.com/company/salesforce
Instagram: instagram.com/salesforce
Facebook: facebook.com/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
Not sure where to begin your AI transformation? @salesforce CRO Miguel Milano has one answer: start with service. Learn why deploying Agentforce to your customer channels drives fast ROI and how Salesforce went from 700,000 hard-to-find knowledge articles to an AI agent that resolves issues in seconds, hands off to humans with full context, and never drops the ball.
*Resources & Links:*
Explore Agentforce Service: salesforce.com/service
How to use AI to improve customer service: salesforce.com/service/ai/customer-service-ai
Timestamps
0:00 - Where to start with agentic service
0:13 - Benefits of service support channels
0:36 - Implementing Salesforce Agentforce help agent
1:46 - Resolving cases with Salesforce Agentforce
2:05 - Seamless human agent handoff with full context
World Tour Boston
--------------
#Agentforce #Salesforce #AICustomerService #AIAgents #DigitalTransformation #AITransformation #AgentforceService #ServiceCloud
Twitter: twitter.com/salesforce
LinkedIn: linkedin.com/company/salesforce
Instagram: instagram.com/salesforce
Facebook: facebook.com/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
