Uploaded February 2026 | Updated September 2026, 1 week ago

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CSI measures a transaction. NPS measures influence. 📈
Fixed Ops Expert Chris Collins breaks down the shift toward "Net Promoter Score." Manufacturers are looking for more than just a clean car; they are looking for a community of advocates. Here is what that means for your dealership.
#NPS #CustomerExperience #FixedOpsExpert #ServiceManager #ChrisBulldogCollins #Shorts

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