Why The Customer is Always Right is Wrong - Project Management Training @ProjectManager

Why The Customer is Always Right is Wrong - Project Management Training @ProjectManager

Uploaded February 2019 | Updated September 2026, 3 weeks ago

Don't believe received wisdom.

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Jennifer Bridges, PMP, suggests using critical thinking in customer service. She shows you how to determine the best way to respond to customer complaints.

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Why "The Customer is Always Right" is Wrong - Project Management Training