Uploaded May 2026 | Updated September 2026, 1 week ago
Hear Mark Wakelin, EVP of Forward Deployed Engineering at @salesforce, share his thoughts on the AI agent industry, where it's headed, and how you can get started today. Learn how Agent Script is powering the next generation of intelligent AI agents and how Headless 360 opens up the platform for agents to get work done.
UP NEXT: youtu.be/7a3TnSO0nps
VIRTUAL TRAINING (how to build your own agent): salesforce.com/plus/experience/agentforce_demo_day_-_how_innovative_teams_ship_ai_agents
*Timestamps*
00:00 - Salesforce Agentforce Industry Insights & Strategic Mandates
00:49 - Enterprise Orchestration Across Multi-Platform Environments
01:31 - Frameworks for Success: Think Big, Start Small
02:13 - Migrating Simple FAQ Workflows to Complex Orchestrations
02:39 - Agentforce Script Deep Dive: Blending Determinism with LLMs
03:38 - How Autonomous AI Agents are Transforming the Coding Lifecycle
04:17 - Beyond Engineering: Automated Agents and Pipeline Expansion
04:54 - Introducing Headless 360: Surface AI Agents Anywhere
05:28 - Maintaining Trusted Platform Security & Sharing Models
05:56 - Unlocking the Power of Forward Deploy Engineering and Admin Assets
*Resources & Links*
Read more about how SharkNinja turned product unboxing into a guided conversation: salesforce.com/blog/sharkninja-agentforce
How to optimize your data foundations with Data Cloud: salesforce.com/data/data-cloud
Learn more about Agentforce: salesforce.com/agentforce
Explore Agentforce Builder features: salesforce.com/agentforce/builder
Read about Agent Script open-source rules: salesforce.com/agentforce/agent-script
Subscribe to Salesforce: bit.ly/SalesforceSubscribe
-------------
#salesforce #AgenticEnterprise #DigitalTransformation #AIAgents #Headless #headless360 #agentscript
Subscribe to Salesforce’s YouTube Channel: bit.ly/SalesforceSubscribe
Learn more about Salesforce: salesforce.com
Twitter: twitter.com/salesforce
LinkedIn: linkedin.com/company/salesforce
Instagram: instagram.com/salesforce
Facebook: facebook.com/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
Hear Mark Wakelin, EVP of Forward Deployed Engineering at @salesforce, share his thoughts on the AI agent industry, where it's headed, and how you can get started today. Learn how Agent Script is powering the next generation of intelligent AI agents and how Headless 360 opens up the platform for agents to get work done.
UP NEXT: youtu.be/7a3TnSO0nps
VIRTUAL TRAINING (how to build your own agent): salesforce.com/plus/experience/agentforce_demo_day_-_how_innovative_teams_ship_ai_agents
*Timestamps*
00:00 - Salesforce Agentforce Industry Insights & Strategic Mandates
00:49 - Enterprise Orchestration Across Multi-Platform Environments
01:31 - Frameworks for Success: Think Big, Start Small
02:13 - Migrating Simple FAQ Workflows to Complex Orchestrations
02:39 - Agentforce Script Deep Dive: Blending Determinism with LLMs
03:38 - How Autonomous AI Agents are Transforming the Coding Lifecycle
04:17 - Beyond Engineering: Automated Agents and Pipeline Expansion
04:54 - Introducing Headless 360: Surface AI Agents Anywhere
05:28 - Maintaining Trusted Platform Security & Sharing Models
05:56 - Unlocking the Power of Forward Deploy Engineering and Admin Assets
*Resources & Links*
Read more about how SharkNinja turned product unboxing into a guided conversation: salesforce.com/blog/sharkninja-agentforce
How to optimize your data foundations with Data Cloud: salesforce.com/data/data-cloud
Learn more about Agentforce: salesforce.com/agentforce
Explore Agentforce Builder features: salesforce.com/agentforce/builder
Read about Agent Script open-source rules: salesforce.com/agentforce/agent-script
Subscribe to Salesforce: bit.ly/SalesforceSubscribe
-------------
#salesforce #AgenticEnterprise #DigitalTransformation #AIAgents #Headless #headless360 #agentscript
Subscribe to Salesforce’s YouTube Channel: bit.ly/SalesforceSubscribe
Learn more about Salesforce: salesforce.com
Twitter: twitter.com/salesforce
LinkedIn: linkedin.com/company/salesforce
Instagram: instagram.com/salesforce
Facebook: facebook.com/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
