Uploaded December 2021 | Updated September 2026, 5 hours ago

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Is your company customer-centric?

I see many companies claim to be customer-centric when they aren’t. This leads them to attempt digital transformation that is costly but ineffective.

In this livestream, discover why you MUST have a customer-centric mindset and culture BEFORE you put your “digital house” — processes, data, organizational structure — in order.