What Can Cybersecurity Incident Responders Learn from Real-World Crises? @FIRSTdotorg
What Can Cybersecurity Incident Responders Learn from Real-World Crises?  @FIRSTdotorg
Uploaded August 2025 | Updated September 2026, 9 hours ago
Matt Palmer (Jersey Cyber Security Centre, JE)

As Director of Jersey Cyber Security Centre (JCSC), Matt leads national cyber defence for the island of Jersey, overseeing the direction of the CSIRT in order to promote and improve cyber resilience across critical national infrastructure, businesses, communities, and citizens. A former Chief Information Security Officer for fortune 500 companies and some of the world's leading financial institutions, Matt became the first Director of JCSC in 2021. He is a FIRST liaison member. Matt is also the co-founder of the Channel Islands Information Security Forum and a Commissioner of Jersey's Financial Regulator, the JFSC.
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From bombings to floods and fires, real-world emergencies often demand rapid, effective responses under pressure. These scenarios present lessons that can significantly benefit the cybersecurity incident response community. Matt Palmer will explore how a series of life-and-death crises inspired the Jersey Cyber Security Centre (JCSC) to align its approach with emergency management principles and practices from civil defence and emergency services. By examining parallels between physical and cyber incidents, he will share actionable steps that security teams can take to adopt these best practices, build collaboration, and improve outcomes.
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What Can Cybersecurity Incident Responders Learn from Real-World Crises?

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