Uploaded January 2026 | Updated September 2026, 1 week ago

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Most companies are still learning how to use chatbots and copilots—but what happens when AI doesn’t wait for a prompt? In this episode of Today in Tech, host Keith Shaw speaks with Bhavin Shah, CEO of Moveworks, about the rise of ambient agents: AI tools that proactively take action across enterprise systems before users even know help is needed.

Discover how these autonomous agents are redefining workflows, slashing IT response times, boosting compliance, and delivering real ROI, far beyond reactive chatbots or copilots.

Key topics:
* What makes ambient agents different from traditional AI agents
* Real-world examples from IT, HR, and enterprise automation
* How enterprises can integrate agents with tools like Slack, ServiceNow, and Salesforce
* Why trust, privacy, and gradual adoption are critical
* The psychology of automation and user behavior
* When and where we’ll see ambient agents become mainstream

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Keith Shaw
linkedin.com/in/shawkeith

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