Uploaded May 2026 | Updated September 2026, 20 hours ago

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Watch the audio description version: https://msft.it/6057vMnmb

Meet the next evolution of the contact center—powered by AI agents that do the work, not just assist it.

Microsoft is rethinking service with Dynamics 365 Contact Center, bringing together agentic AI across self-service, assisted service, quality and coaching, and operations in one coordinated system to help:
• Resolve more interactions autonomously across voice and digital
• Monitor and coach in real time to improve quality at scale
• Simplify setup, configuration, and governance

This is how contact centers move faster, scale smarter, and deliver better experiences—without adding complexity.

Learn more: https://msft.it/6054vEiXe

#Microsoft #Dynamics365ContactCenter