Uploaded August 2026 | Updated September 2026, 8 hours ago
Where are your palettes? Marlena Stell's Apology EXPOSED.
House of Marste's magnetic eyeshadow palette was promised for March 2026.
It's now August — and customers report five months of total silence before an apology email and video from founder Marlena Stell arrived, offering a revised mid-October estimate.
This video includes Marlena's own on-camera explanation — her stated reasons (raw material procurement, production lead times, quality control, and an undisclosed personal circumstance) alongside customer testimony and the FTC's Mail Order Rule (16 CFR 435).
It also raises the question the timeline itself begs: if quality control was still underway five months after the promised ship date, what exactly was the customer paying for when the preorder button went live?
No speculation — just the timeline, her exact words, and what the evidence actually supports.
Timeline:
• Preorder opens with an estimated ship date of March 15-16, 2026
• August 5, 2026: apology email + response video from Marlena Stell, new mid-October estimate
• Compensation offered: full refund option, free extra palette, free Anisa Beauty brush set
Sources:
• Customer testimony: @_britclarke (tiktok.com/@_britclarke)
• Marlena Stell's August 5th response video (youtube.com/watch?v=A5XcKQ2NiSs)
• House of Marste shipping policy (houseofmarste.com)
• FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR 435)
A special thank you to Brit for sending me the video link!
I hope you enjoy this video and consider subscribing for more: youtube.com/channel/UCyvvUE0GYQgS6itOID0jS6g?sub_confirmation=1
~XOXO,
Staci
✔ T I M E S T A M P S:
00:00 - Preorder Scam? Marlena Stell's 7-Month Delay Exposed
00:14 - The House of Marste Customer Service Email 7 Month's after launch
00:51 - About this Channel
01:20 - About the House of Marste Eyeshadow Palettes, from Marlena Stell
02:14 - House of Marste Shipping Policies, Marlena Stell
03:12 - Brit Clarke's Update on her order for the House of Marste Palettes, Marlena Stell
06:39 - Marlena Stell's video update on the Marste Palettes
08:51 - The Reasons for the Delay with the House of Marste Palettes, Marlena Stell
13:05 - Something that NEEDS to be answered by Marlena Stell on her Marste Palettes
17:14 - The Verdict on Marlena Stell's House of Marste Beauty Launch
18:00 - Subscribe (youtube.com/channel/UCyvvUE0GYQgS6itOID0jS6g?sub_confirmation=1)
✔ C H E C K O U T T H I S P L A Y L I S T: youtube.com/watch?v=CDLP-IkPdqU&list=PLHXR4Ajpf_l7_UddvX20DkRjauEHYrmAK&pp=sAgC
✔ W H E R E T O F I N D M E:
• INSTAGRAM: xoxoStaciRoberge - instagram.com/xoxostaciroberge
• FACEBOOK: xoxoStaciR - bit.ly/2V2ENHb
• MY FACEBOOK GROUP - bit.ly/3CBkW8q
• MERCH: teespring.com/stores/xoxo-staci
• MY COMPANY - slrphotographydesign.com
• Everything Beauty News - everythingbeautynews.com
✔ C O D E S / C O U P O N S / D I S C O U N T S:
(*)Denotes Affiliate Code/Link
• *Ravie Beauty *ravie.com/xoxostaci
• *Devinah Cosmetics - Code STACI for 10% off - *devinah.com/?aff=11
• *Sigma Beauty - Code STACI for 10% off - *sigmabeauty.com/STACI
• *NATASHA DENONA Save $$ with code XOXOSTACIROBERGE - *natashadenona.com/XOXOSTACIROBERGE
• *FANCII & CO 10% off Select Items with Code XOXOSTACIROBERGE - fancii.com/xoxostaciroberge
• EBATES/RAKUTEN (how I earn money back when I shop. Highly recommend the bookmark bar cash back button, too!): bit.ly/2wmvM0s
• HONEY (this automatically analyzes the website you're on and has default coupon codes that could save you money!): joinhoney.com/ref/9ru7xk
✔ B U S I N E S S I N Q U I R I E S:
makeupwithstaci@gmail.com
✔ F I L M I N G E Q U I P M E N T:
• Canon EOS R8 (*amzn.to/3TZanWf)
• Canon RF 50 mm f/1.8 Lens (*amzn.to/3H3QrP6)
• Ring Light (*amzn.to/4fhd2oc)
• (2) Soft Box Lights (*amzn.to/4lXNFdi)
• External R0de Shotgun Microphone (*amzn.to/3TYMAG0)
✔ F T C / F C C D I S C L A I M E R:
This video and all content created with it is 100% copyright of XOXO STACI. *The products in this video are not sponsored.*
Links and/or product descriptions marked with a " * " denote affiliate links. XOXO Staci may receive a small commission from the products / services associated with the affiliate links.
*Opinions expressed in this video are my own and are not sponsored in any way. A product that might've been a dud for me may work for you, and vice versa! The review was given objectively and non-biased.*
#houseofmarste #marlenastell #marlenastellmarste #marstebeautypalettes #marlenastellmakeup #makeupgeek2.0 #makeupgeekreturns #makeup #makeupcommentary #xoxostaci #xoxostaciroberge #staciroberge #unfilteredopinions #honestreviews #makeupreviews #makeupreview #notsponsored
Where are your palettes? Marlena Stell's Apology EXPOSED.
House of Marste's magnetic eyeshadow palette was promised for March 2026.
It's now August — and customers report five months of total silence before an apology email and video from founder Marlena Stell arrived, offering a revised mid-October estimate.
This video includes Marlena's own on-camera explanation — her stated reasons (raw material procurement, production lead times, quality control, and an undisclosed personal circumstance) alongside customer testimony and the FTC's Mail Order Rule (16 CFR 435).
It also raises the question the timeline itself begs: if quality control was still underway five months after the promised ship date, what exactly was the customer paying for when the preorder button went live?
No speculation — just the timeline, her exact words, and what the evidence actually supports.
Timeline:
• Preorder opens with an estimated ship date of March 15-16, 2026
• August 5, 2026: apology email + response video from Marlena Stell, new mid-October estimate
• Compensation offered: full refund option, free extra palette, free Anisa Beauty brush set
Sources:
• Customer testimony: @_britclarke (tiktok.com/@_britclarke)
• Marlena Stell's August 5th response video (youtube.com/watch?v=A5XcKQ2NiSs)
• House of Marste shipping policy (houseofmarste.com)
• FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR 435)
A special thank you to Brit for sending me the video link!
I hope you enjoy this video and consider subscribing for more: youtube.com/channel/UCyvvUE0GYQgS6itOID0jS6g?sub_confirmation=1
~XOXO,
Staci
✔ T I M E S T A M P S:
00:00 - Preorder Scam? Marlena Stell's 7-Month Delay Exposed
00:14 - The House of Marste Customer Service Email 7 Month's after launch
00:51 - About this Channel
01:20 - About the House of Marste Eyeshadow Palettes, from Marlena Stell
02:14 - House of Marste Shipping Policies, Marlena Stell
03:12 - Brit Clarke's Update on her order for the House of Marste Palettes, Marlena Stell
06:39 - Marlena Stell's video update on the Marste Palettes
08:51 - The Reasons for the Delay with the House of Marste Palettes, Marlena Stell
13:05 - Something that NEEDS to be answered by Marlena Stell on her Marste Palettes
17:14 - The Verdict on Marlena Stell's House of Marste Beauty Launch
18:00 - Subscribe (youtube.com/channel/UCyvvUE0GYQgS6itOID0jS6g?sub_confirmation=1)
✔ C H E C K O U T T H I S P L A Y L I S T: youtube.com/watch?v=CDLP-IkPdqU&list=PLHXR4Ajpf_l7_UddvX20DkRjauEHYrmAK&pp=sAgC
✔ W H E R E T O F I N D M E:
• INSTAGRAM: xoxoStaciRoberge - instagram.com/xoxostaciroberge
• FACEBOOK: xoxoStaciR - bit.ly/2V2ENHb
• MY FACEBOOK GROUP - bit.ly/3CBkW8q
• MERCH: teespring.com/stores/xoxo-staci
• MY COMPANY - slrphotographydesign.com
• Everything Beauty News - everythingbeautynews.com
✔ C O D E S / C O U P O N S / D I S C O U N T S:
(*)Denotes Affiliate Code/Link
• *Ravie Beauty *ravie.com/xoxostaci
• *Devinah Cosmetics - Code STACI for 10% off - *devinah.com/?aff=11
• *Sigma Beauty - Code STACI for 10% off - *sigmabeauty.com/STACI
• *NATASHA DENONA Save $$ with code XOXOSTACIROBERGE - *natashadenona.com/XOXOSTACIROBERGE
• *FANCII & CO 10% off Select Items with Code XOXOSTACIROBERGE - fancii.com/xoxostaciroberge
• EBATES/RAKUTEN (how I earn money back when I shop. Highly recommend the bookmark bar cash back button, too!): bit.ly/2wmvM0s
• HONEY (this automatically analyzes the website you're on and has default coupon codes that could save you money!): joinhoney.com/ref/9ru7xk
✔ B U S I N E S S I N Q U I R I E S:
makeupwithstaci@gmail.com
✔ F I L M I N G E Q U I P M E N T:
• Canon EOS R8 (*amzn.to/3TZanWf)
• Canon RF 50 mm f/1.8 Lens (*amzn.to/3H3QrP6)
• Ring Light (*amzn.to/4fhd2oc)
• (2) Soft Box Lights (*amzn.to/4lXNFdi)
• External R0de Shotgun Microphone (*amzn.to/3TYMAG0)
✔ F T C / F C C D I S C L A I M E R:
This video and all content created with it is 100% copyright of XOXO STACI. *The products in this video are not sponsored.*
Links and/or product descriptions marked with a " * " denote affiliate links. XOXO Staci may receive a small commission from the products / services associated with the affiliate links.
*Opinions expressed in this video are my own and are not sponsored in any way. A product that might've been a dud for me may work for you, and vice versa! The review was given objectively and non-biased.*
#houseofmarste #marlenastell #marlenastellmarste #marstebeautypalettes #marlenastellmakeup #makeupgeek2.0 #makeupgeekreturns #makeup #makeupcommentary #xoxostaci #xoxostaciroberge #staciroberge #unfilteredopinions #honestreviews #makeupreviews #makeupreview #notsponsored
