Uploaded June 2019 | Updated September 2026, 1 week ago
A woman whose life possessions were sent to the tip, an elderly man who had over $2,000 taken from his account to pay for someone else’s fines, and a person whose file was handled by up to 48 different staff in 14 months.
These are among the cases reviewed as part of Victorian Ombudsman Deborah Glass’s Investigation into State Trustees, tabled in the Victorian Parliament this morning.
Ms Glass found State Trustees had failed some of the most vulnerable people in Victoria. The agency manages the finances of around 10,000 Victorians who are unable to look after their own affairs due to disability, illness or injury.
She said the investigation heard about multiple cases where State Trustees had:
• failed to ensure client’s bills, expenses and aged care bonds were paid on time
• reduced clients’ quality of life by placing them on restricted budgets, when they had entitlements
that could have been claimed
• neglected to consult clients regarding their wishes for their finances.
Read the media release here: https://www.ombudsman.vic.gov.au/state-trustees-failed-vulnerable-people
A woman whose life possessions were sent to the tip, an elderly man who had over $2,000 taken from his account to pay for someone else’s fines, and a person whose file was handled by up to 48 different staff in 14 months.
These are among the cases reviewed as part of Victorian Ombudsman Deborah Glass’s Investigation into State Trustees, tabled in the Victorian Parliament this morning.
Ms Glass found State Trustees had failed some of the most vulnerable people in Victoria. The agency manages the finances of around 10,000 Victorians who are unable to look after their own affairs due to disability, illness or injury.
She said the investigation heard about multiple cases where State Trustees had:
• failed to ensure client’s bills, expenses and aged care bonds were paid on time
• reduced clients’ quality of life by placing them on restricted budgets, when they had entitlements
that could have been claimed
• neglected to consult clients regarding their wishes for their finances.
Read the media release here: https://www.ombudsman.vic.gov.au/state-trustees-failed-vulnerable-people
