United States NIH Reduces IT Service Ticket Volume with Secure, Air-Gapped Generative AI by H2O.ai @H2Oai
United States NIH Reduces IT Service Ticket Volume with Secure, Air-Gapped Generative AI by H2O.ai  @H2Oai
Uploaded September 2025 | Updated September 2026, 2 weeks ago
Self-Serve AI Business Agent Assists 8,000 NIH Employees in Real-Time, Significantly Reducing IT Ticket Volume

H2O.ai h2oGPTe powers an intranet-native NIH Business Assistant that helps 8,000 users across 28 institutes quickly find answers—deflecting up to 10,000 annual service requests without exposing data outside the NIH network.

Full story h2o.ai/case-studies/nih
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United States NIH Reduces IT Service Ticket Volume with Secure, Air-Gapped Generative AI by H2O.ai

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