Uploaded March 2026 | Updated September 2026, 3 weeks ago

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Meet Shannon Baker, Assistant Vice President of Customer Engagement at CSX. Her inspiring career journey proves there’s no such thing as a “typical day” in #railroading—and that’s exactly what makes it so rewarding. From HR to operations to leading customer service and e-business teams, Shannon’s diverse experience gives her a unique perspective on how CSX delivers for its customers every day. Hear her story and how she’s helping shape the future of the customer experience at CSX. #WomenInRail #CSXJobs