Uploaded August 2026 | Updated September 2026, 3 weeks ago
Welcome to This Month at Salesforce, the show that gives you all the latest product news, announcements, and innovations happening across the Salesforce ecosystem. In this episode, host Shibani Ahuja explores how Agentforce powers autonomous AI agents—including Agentforce Coworker, Slackbot, and Qualified's Piper AI SDR—to automate workflows, qualify sales leads, and transform customer service. Discover how enterprise organizations deploy Agentforce to scale operations, build an agentic enterprise, and achieve measurable business success.
In this video, you'll learn how to:
• Orchestrate business records, sales pipelines, and customer workflows using Agentforce Coworker.
• Search team conversations, files, and connected apps instantly with Slackbot.
• Automate 24/7 inbound website lead qualification and meeting bookings using Piper AI SDR.
• Overcome deployment challenges like hallucinations and duplicate agents with the Salesforce AI Blueprint.
• Scale sales outreach and build multi-million-dollar opportunity pipelines like Batteries Plus.
• Lower support case volume and average handle times across enterprise and service operations.
• Build custom AI agents without a technical background using free Trailhead learning resources.
Did you miss our first episode? Catch it here: youtu.be/DS2TayhX0HA
Timestamps
0:00 - Intro
1:01 - Agentforce Coworker Capabilities & Business Data
1:38 - Slackbot AI Integration in Slack
2:40 - Demo: Qualified Piper AI SDR & Pipeline Generation
5:57 - Salesforce AI Blueprint & Customer Zero Deployment
7:28 - Case Study: Batteries Plus x Agentforce
11:08 - Ecosystem Unscripted: Agentforce ROI & Handle Time
13:35 - Customer Story: Thames Valley Police Agentforce Case Management
14:34 - Success Story: AWS Trailblazer Agentforce
16:30 - Agentforce in Action Contest Announcement
17:05 - Cannes Lions: AI Data Foundation & Compliance
19:39 - Dreamforce 2026 Registration & Discount Code!
Resources & Links
Explore Salesforce Agentforce: salesforce.com/agentforce
Talk with Piper: salesforce.com
Learn more about Agentforce Coworker: salesforce.com/agentforce/coworker
See Agentforce Coworker in action: youtu.be/RKAmQXw6ZlE
Subscribe to Salesforce’s YouTube Channel: bit.ly/SalesforceSubscribe
--------------
#Salesforce #Agentforce #AIAgents #ThisMonthAtSalesforce #AgenticEnterprise #DigitalTransformation #CRM
Learn more about Salesforce: salesforce.com
Twitter: twitter.com/salesforce
LinkedIn: linkedin.com/company/salesforce
Instagram: instagram.com/salesforce
Facebook: facebook.com/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
Welcome to This Month at Salesforce, the show that gives you all the latest product news, announcements, and innovations happening across the Salesforce ecosystem. In this episode, host Shibani Ahuja explores how Agentforce powers autonomous AI agents—including Agentforce Coworker, Slackbot, and Qualified's Piper AI SDR—to automate workflows, qualify sales leads, and transform customer service. Discover how enterprise organizations deploy Agentforce to scale operations, build an agentic enterprise, and achieve measurable business success.
In this video, you'll learn how to:
• Orchestrate business records, sales pipelines, and customer workflows using Agentforce Coworker.
• Search team conversations, files, and connected apps instantly with Slackbot.
• Automate 24/7 inbound website lead qualification and meeting bookings using Piper AI SDR.
• Overcome deployment challenges like hallucinations and duplicate agents with the Salesforce AI Blueprint.
• Scale sales outreach and build multi-million-dollar opportunity pipelines like Batteries Plus.
• Lower support case volume and average handle times across enterprise and service operations.
• Build custom AI agents without a technical background using free Trailhead learning resources.
Did you miss our first episode? Catch it here: youtu.be/DS2TayhX0HA
Timestamps
0:00 - Intro
1:01 - Agentforce Coworker Capabilities & Business Data
1:38 - Slackbot AI Integration in Slack
2:40 - Demo: Qualified Piper AI SDR & Pipeline Generation
5:57 - Salesforce AI Blueprint & Customer Zero Deployment
7:28 - Case Study: Batteries Plus x Agentforce
11:08 - Ecosystem Unscripted: Agentforce ROI & Handle Time
13:35 - Customer Story: Thames Valley Police Agentforce Case Management
14:34 - Success Story: AWS Trailblazer Agentforce
16:30 - Agentforce in Action Contest Announcement
17:05 - Cannes Lions: AI Data Foundation & Compliance
19:39 - Dreamforce 2026 Registration & Discount Code!
Resources & Links
Explore Salesforce Agentforce: salesforce.com/agentforce
Talk with Piper: salesforce.com
Learn more about Agentforce Coworker: salesforce.com/agentforce/coworker
See Agentforce Coworker in action: youtu.be/RKAmQXw6ZlE
Subscribe to Salesforce’s YouTube Channel: bit.ly/SalesforceSubscribe
--------------
#Salesforce #Agentforce #AIAgents #ThisMonthAtSalesforce #AgenticEnterprise #DigitalTransformation #CRM
Learn more about Salesforce: salesforce.com
Twitter: twitter.com/salesforce
LinkedIn: linkedin.com/company/salesforce
Instagram: instagram.com/salesforce
Facebook: facebook.com/salesforce
About Salesforce:
Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.
Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.
