Uploaded July 2026 | Updated September 2026, 4 hours ago
Everything is on the Twilio Developer Hub: twil.io/devhub
Your customer starts on SMS, gets routed to an AI agent, then handed off to a human in Flex, and the first thing that human asks is "how can I help you?" Context: LOST.
This month on the Twilio Developer Hub, we're solving the handoff problem. Twilio Conversations isn't another messaging channel. It's an orchestration layer that keeps a single context thread alive across every channel and every agent (AI or human).
Resources covered:
- Real-Time Conversation Intelligence in Flex
- AI-to-Human Handoffs with TAC, Orchestrator, and Studio
- Voice & SMS AI Agent Integration with Microsoft Azure
- Conversations Quickstart Docs
🔴 Join Twilio Talks — July 22
"The New Era of Conversations" — passing full context from AI to human agents across SMS, RCS, and WhatsApp from a single Conversations resource.
→ Register: webinars.twilio.com/twilio/twilio-talks-conversations
🎬 Conversation Layer Playlist: youtube.com/playlist?list=PLXgQLFOAJDN2dGpX1BlTbmGiBH6aBu1tr
Sign up for a Twilio account here: twil.io/trytwilio-yt
Subscribe for more TwilioDevs Content: twil.io/sub-twiliodevs
Join the Twilio Discord: twil.io/devs-discord
📌 Chapters
0:00 — The handoff problem every developer hits
0:08 — Why more channels make context worse
0:25 — Twilio Conversations: orchestration, not messaging
0:50 — Developer Hub resources this month
1:30 — Conversation Layer Playlist + July 22 Webinar
1:55 — Go build something connected
Do I need prior Twilio experience to follow along?
No — the quickstart docs linked on the Developer Hub start from scratch.
What channels does Twilio Conversations support?
SMS, WhatsApp, RCS, Voice, and custom channels — all from one resource.
Can I keep my existing channel setup?
Yes — Conversations sits underneath your existing channels as an orchestration layer, not a replacement.
#Twilio #TwilioConversations #DeveloperHub #AI #ContactCenter #CustomerExperience #Flex
Everything is on the Twilio Developer Hub: twil.io/devhub
Your customer starts on SMS, gets routed to an AI agent, then handed off to a human in Flex, and the first thing that human asks is "how can I help you?" Context: LOST.
This month on the Twilio Developer Hub, we're solving the handoff problem. Twilio Conversations isn't another messaging channel. It's an orchestration layer that keeps a single context thread alive across every channel and every agent (AI or human).
Resources covered:
- Real-Time Conversation Intelligence in Flex
- AI-to-Human Handoffs with TAC, Orchestrator, and Studio
- Voice & SMS AI Agent Integration with Microsoft Azure
- Conversations Quickstart Docs
🔴 Join Twilio Talks — July 22
"The New Era of Conversations" — passing full context from AI to human agents across SMS, RCS, and WhatsApp from a single Conversations resource.
→ Register: webinars.twilio.com/twilio/twilio-talks-conversations
🎬 Conversation Layer Playlist: youtube.com/playlist?list=PLXgQLFOAJDN2dGpX1BlTbmGiBH6aBu1tr
Sign up for a Twilio account here: twil.io/trytwilio-yt
Subscribe for more TwilioDevs Content: twil.io/sub-twiliodevs
Join the Twilio Discord: twil.io/devs-discord
📌 Chapters
0:00 — The handoff problem every developer hits
0:08 — Why more channels make context worse
0:25 — Twilio Conversations: orchestration, not messaging
0:50 — Developer Hub resources this month
1:30 — Conversation Layer Playlist + July 22 Webinar
1:55 — Go build something connected
Do I need prior Twilio experience to follow along?
No — the quickstart docs linked on the Developer Hub start from scratch.
What channels does Twilio Conversations support?
SMS, WhatsApp, RCS, Voice, and custom channels — all from one resource.
Can I keep my existing channel setup?
Yes — Conversations sits underneath your existing channels as an orchestration layer, not a replacement.
#Twilio #TwilioConversations #DeveloperHub #AI #ContactCenter #CustomerExperience #Flex
