Uploaded February 2026 | Updated September 2026, 3 weeks ago
BlackBerry once ruled the business world.
Presidents, CEOs, and Wall Street relied on its encrypted devices. Then the iPhone arrived — and everything changed.
In this episode, Jacquie McNish, co-author of Losing the Signal, unpacks the untold story behind:
• The improbable rise of Research In Motion • The 2011 global outage crisis • The NTP patent war • 9/11 and encrypted messaging dominance • The internal fracture between Mike Lazaridis and Jim Balsillie • The Storm failure • The QNX pivot and BlackBerry's second act
A fascinating case study in leadership psychology, technological disruption, and strategic inflection points.
This is a masterclass in: Innovation Leadership Disruption Scaling culture Strategic blindness Corporate inflection points
📘 Book: Losing the Signal by Jacquie McNish & Sean Silcoff amzn.to/4tVBHWk
🎙 Hosted by Aidan McCullen Aidan McCullen is a Thinkers50 Innovation Award winner, recognised for his contribution to global innovation practice through The Innovation Show.
Aidan is a Global and Irish Keynote speaker recognized for his engaging storytelling style and his bestselling book Undisruptable: A Mindset of Permanent Reinvention. The Innovation Show remains the only podcast ever to receive a Thinkers50 award, and Aidan is only the second Irish person—after Charles Handy—to be honoured.
#BlackBerry #Innovation #BusinessStrategy #TechHistory #Leadership #StartupLessons #iPhone #Apple #Entrepreneurship #Disruption
BlackBerry once ruled the business world.
Presidents, CEOs, and Wall Street relied on its encrypted devices. Then the iPhone arrived — and everything changed.
In this episode, Jacquie McNish, co-author of Losing the Signal, unpacks the untold story behind:
• The improbable rise of Research In Motion • The 2011 global outage crisis • The NTP patent war • 9/11 and encrypted messaging dominance • The internal fracture between Mike Lazaridis and Jim Balsillie • The Storm failure • The QNX pivot and BlackBerry's second act
A fascinating case study in leadership psychology, technological disruption, and strategic inflection points.
This is a masterclass in: Innovation Leadership Disruption Scaling culture Strategic blindness Corporate inflection points
📘 Book: Losing the Signal by Jacquie McNish & Sean Silcoff amzn.to/4tVBHWk
🎙 Hosted by Aidan McCullen Aidan McCullen is a Thinkers50 Innovation Award winner, recognised for his contribution to global innovation practice through The Innovation Show.
Aidan is a Global and Irish Keynote speaker recognized for his engaging storytelling style and his bestselling book Undisruptable: A Mindset of Permanent Reinvention. The Innovation Show remains the only podcast ever to receive a Thinkers50 award, and Aidan is only the second Irish person—after Charles Handy—to be honoured.
#BlackBerry #Innovation #BusinessStrategy #TechHistory #Leadership #StartupLessons #iPhone #Apple #Entrepreneurship #Disruption



![Understanding the Complexity of Modern Technology | Samuel Arbesman on Overcomplicated
Why even the experts don’t understand modern technology.
Join Aidan McCullen and Samuel Arbesman, author of Overcomplicated: Technology at the Limits of Comprehension, for a thought-provoking dive into the unseen complexity of our digital world.
🔍 In this episode:
• Why systems become “overcomplicated” even by design
• The mystery behind technological failures (NYSE, Toyota)
• How “accretion” leads to spaghetti code and legacy chaos
• The biological limits of human comprehension
• Generalists vs specialists in innovation
• The balance of intellectual humility in the age of AI
📚 Sponsored by Kyndryl – learn more at https://www.kyndryl.com
⏱️ Timestamps:
0:00 Introduction and Sponsor Message
00:19 Unsolved Mysteries in Technology
01:18 Guest Introduction: Samuel Arbesman
01:57 Overview of Overcomplicated
03:25 Case Studies: Stock Exchange and Toyota
07:53 The Concept of Accretion
15:48 Complexity vs. Complication
26:49 Interoperability and Trade-offs
29:29 Systemic Failures and Interoperability
29:53 Open Source Software and Maintenance Challenges
32:00 Biological Limits of Human Comprehension
34:51 The Role of Technology in Understanding Complex Systems
40:52 The Burden of Knowledge and the Need for Generalists
50:53 Physics vs. Biological Thinking in Innovation
55:49 Final Thoughts on Humility and Understanding
00:00 Understanding the Complexity of Modern Technology | Samuel Arbesman on Overcomplicated
Find Samuel Arbesman: https://arbesman.net
Find Aidan McCullen: https://thethursdaythought.substack.com/
[Aidan McCullen is an internationally Thinkers50 recognised thought leader on change and innovation. He is the author of Undisruptable and host of the globally acclaimed Innovation Show. A former international rugby player, Aidan now helps leaders and organisations thrive in an age of constant reinvention.] Understanding the Complexity of Modern Technology | Samuel Arbesman on Overcomplicated](https://i.ytimg.com/vi/t9Vu5XSQnvA/mqdefault.jpg)






