The Most Frustrating Customer Service Call of All Time @WrathofMath

Uploaded August 2025 | Updated September 2026, 2 weeks ago

George Vaccaro was a Verizon customer who, in early December 2006, had a customer service phone call where Verizon had a legendary "math fail" as it would have been dubbed at that time. This is a viral tale from the early/modern internet age of the oughts. In the calls, the Verizon employees repeatedly fail to acknowledge the distinction between 0.002 dollars and 0.002 cents because they think "0.002 cents" is $0.002; in other words they think $0.002 is 0.002 cents simply because the 002 comes after the decimal point. #maths #mathematics

George's Phone Call: youtube.com/watch?v=MShv_74FNWU
George's Blog: verizonmath.blogspot.com
Second Phone Call: youtube.com/watch?v=Fp6ccIiZp1Y

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0:00 Intro
0:42 George's Call with Mike
15:14 George's Call with Andrea
28:18 The Fallout
33:35 Right?

The Most Frustrating Customer Service Call of All Time

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