Uploaded July 2026 | Updated September 2026, 2 weeks ago
What does it look like when a company truly values employee feedback?
In this video, CFO Jeff Norman shares a memorable experience in which he pulled CEO Joe Margolis aside after a meeting to share some candid feedback. Jeff knew what Joe intended to communicate, but he believed an investor could interpret the message differently and felt it was important to speak up.
While he worried about how the conversation might be received, the response surprised him. Instead of becoming defensive, Joe thanked him for the feedback.
For Jeff, it was a powerful reminder of the culture at Extra Space Storage, a culture where people are encouraged to share their perspectives, where leaders listen, and where the best ideas can come from anywhere in the organization.
#extraspacestorage #selfstorage #leadership
What does it look like when a company truly values employee feedback?
In this video, CFO Jeff Norman shares a memorable experience in which he pulled CEO Joe Margolis aside after a meeting to share some candid feedback. Jeff knew what Joe intended to communicate, but he believed an investor could interpret the message differently and felt it was important to speak up.
While he worried about how the conversation might be received, the response surprised him. Instead of becoming defensive, Joe thanked him for the feedback.
For Jeff, it was a powerful reminder of the culture at Extra Space Storage, a culture where people are encouraged to share their perspectives, where leaders listen, and where the best ideas can come from anywhere in the organization.
#extraspacestorage #selfstorage #leadership
