Uploaded February 2026 | Updated September 2026, 1 week ago

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Manufacturers are finally moving away from endless checklists and shifting toward NPS—and it’s a game changer for data quality. 📈
Adam explains why the industry is fighting "survey fatigue." Instead of hitting customers with dozens of questions, the focus is shifting to the only metric that actually matters: Would you wholeheartedly recommend this experience? 🤝
It’s time to stop over-surveying and start focusing on the true customer experience.
#NPS #CustomerExperience #FixedOps #AutomotiveIndustry #ChrisBulldogCollins #ServiceDrive

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