Uploaded June 2021 | Updated September 2026, 1 day ago
Where can we make effective implants for improved customer experience with technology that also creates efficiencies for operators? How can we understand the varying business models for implementing technology projects and how these can be used to drive improved customer experience and corporate goals?
Shirley Qian, Principal Planner at the Capitol Corridor Joint Powers Authority talks us through this presentation which was recorded at the SmartTransit Virtual Congress in August 2020.
Where can we make effective implants for improved customer experience with technology that also creates efficiencies for operators? How can we understand the varying business models for implementing technology projects and how these can be used to drive improved customer experience and corporate goals?
Shirley Qian, Principal Planner at the Capitol Corridor Joint Powers Authority talks us through this presentation which was recorded at the SmartTransit Virtual Congress in August 2020.
