Uploaded September 2026 | Updated September 2026, 1 hour ago
Everyone's excited about AI. Everyone has a ChatGPT license. And nothing is actually changing. Charlene calls this the AI hesitancy gap — the distance between what leaders know AI can do and what they're actually confident enough to decide. In this episode, she breaks down why "knowing, doing, leading" has the sequence backwards (it should be knowing, leading, doing), why adoption isn't the same as adaptation, and why 95% of AI pilots fail — not because the tech doesn't work, but because leadership abandoned them. Plus: the playground paradox, why pre-mortems beat pep talks, and how Goldilocks Governance turns judgment into an organizational muscle instead of a personal risk.
Everyone's excited about AI. Everyone has a ChatGPT license. And nothing is actually changing. Charlene calls this the AI hesitancy gap — the distance between what leaders know AI can do and what they're actually confident enough to decide. In this episode, she breaks down why "knowing, doing, leading" has the sequence backwards (it should be knowing, leading, doing), why adoption isn't the same as adaptation, and why 95% of AI pilots fail — not because the tech doesn't work, but because leadership abandoned them. Plus: the playground paradox, why pre-mortems beat pep talks, and how Goldilocks Governance turns judgment into an organizational muscle instead of a personal risk.
