Uploaded May 2026 | Updated September 2026, 1 week ago
AI agent adoption has jumped from 39% to 66% in just one year. Get an early look at findings from 3,075 service professionals across 13 countries before the full report drops.
In this video, Joshua Gandandy and Megan Meyers (Product Marketing Director at @salesforce) dive into the three biggest trends from the report:
• Massive Adoption: AI deployment has jumped from 39% to 66% in just one year.
• Rapid Time to Value: 70% of respondents see material benefits within 60 days.
• The CSAT Spike: Why AI is about more than just speed—it’s about better customer experiences.
We also discuss the critical roles of data readiness, trust, and upskilling your team for the agentic age.
🔗 Get your copy of the full State of Service report: salesforce.com/service/resources/state-of-service-report
#Saleforce #aiagents #agenticAI #AgenticEnterprise #industryinsights #BusinessTransformation #DigitalTransformation
AI agent adoption has jumped from 39% to 66% in just one year. Get an early look at findings from 3,075 service professionals across 13 countries before the full report drops.
In this video, Joshua Gandandy and Megan Meyers (Product Marketing Director at @salesforce) dive into the three biggest trends from the report:
• Massive Adoption: AI deployment has jumped from 39% to 66% in just one year.
• Rapid Time to Value: 70% of respondents see material benefits within 60 days.
• The CSAT Spike: Why AI is about more than just speed—it’s about better customer experiences.
We also discuss the critical roles of data readiness, trust, and upskilling your team for the agentic age.
🔗 Get your copy of the full State of Service report: salesforce.com/service/resources/state-of-service-report
#Saleforce #aiagents #agenticAI #AgenticEnterprise #industryinsights #BusinessTransformation #DigitalTransformation
