Uploaded April 2026 | Updated September 2026, 3 weeks ago

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AI Agents for Incident Investigation: The Good, The Bad, and The Ugly

Vladyslav Budichenko, Vocaly AI

AI agents can help with production incidents, but most demos skip the messy reality. This session covers using LLM-based agents and coding engines like Claude Code during real on-call work. You'll learn how agents can compress investigation time, improve MTTR, and help you understand what broke without drowning in alerts and dashboards. We'll look at what works: pulling context, correlating signals, suggesting fixes. And what doesn't: where agents give bad advice or waste your time.

View the full SREcon26 Americas program at usenix.org/conference/srecon26americas/program