Uploaded June 2026 | Updated September 2026, 2 weeks ago
Oracle Service Manager Workspace helps service leaders surface escalations, SLA risks, and stalled requests so teams can focus on the next best action. It brings specialist agents together to preserve context, explain recommendations, and move work forward. Explore additional benefits at https://social.ora.cl/6005B87ZPT
Oracle Service Manager Workspace brings specialist agents into the service leader’s workflow to surface priority issues, preserve customer context, and recommend the next best action. The demo shows how the workspace identifies a severity one escalation tied to an inverter failure, captures the full interaction history, and explains why a specific engineer is the right fit based on product expertise, account familiarity, and prior case history. It also shows communication agents preparing a customer update from the latest ticket context, along with a delayed service request that is reviewed and advanced when the assigned technician is unavailable. By combining service, product, knowledge, and communication expertise in one workspace, Oracle helps teams confirm recommendations faster and move critical work forward with greater clarity and confidence.
Like what you learned about Oracle Service Manager Workspace? Subscribe now https://social.ora.cl/60025k87j
Join us at Oracle AI World: https://social.ora.cl/60035eVvJ
Contact Fusion Cloud sales: https://social.ora.cl/6007FLUJd
Learn more about Oracle Cloud Applications: https://social.ora.cl/6002FLUzp
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Oracle Service Manager Workspace helps service leaders surface escalations, SLA risks, and stalled requests so teams can focus on the next best action. It brings specialist agents together to preserve context, explain recommendations, and move work forward. Explore additional benefits at https://social.ora.cl/6005B87ZPT
Oracle Service Manager Workspace brings specialist agents into the service leader’s workflow to surface priority issues, preserve customer context, and recommend the next best action. The demo shows how the workspace identifies a severity one escalation tied to an inverter failure, captures the full interaction history, and explains why a specific engineer is the right fit based on product expertise, account familiarity, and prior case history. It also shows communication agents preparing a customer update from the latest ticket context, along with a delayed service request that is reviewed and advanced when the assigned technician is unavailable. By combining service, product, knowledge, and communication expertise in one workspace, Oracle helps teams confirm recommendations faster and move critical work forward with greater clarity and confidence.
Like what you learned about Oracle Service Manager Workspace? Subscribe now https://social.ora.cl/60025k87j
Join us at Oracle AI World: https://social.ora.cl/60035eVvJ
Contact Fusion Cloud sales: https://social.ora.cl/6007FLUJd
Learn more about Oracle Cloud Applications: https://social.ora.cl/6002FLUzp
Follow us here:
LinkedIn: https://social.ora.cl/60035eXuF
X: https://social.ora.cl/6008abVgG
Instagram: https://social.ora.cl/60095eXDN
Facebook: https://social.ora.cl/60065enQp
