IBM Technology | Salesforce & IBM: revolutionizing experiences with generative AI @IBMTechnology | Uploaded June 2024 | Updated October 2024, 7 hours ago.
Read more about elevating experiences in “The CEO’s Guide to Generative AI” from the IBM Institute for Business Value → https://ibm.biz/BdmC5b

The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this
episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics & Data at Salesforce, and Matthew Candy, Global Managing
Partner of Generative AI at IBM Consulting.

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They chat about the latest developments in the evolution of the decades-long relationship between these two tech innovators, explore the opportunity AI presents for customer experiences, and explain how better experiences will remove friction for all.

The conversations on this podcast don't necessarily represent IBM's positions, strategies or opinions.