Uploaded April 2025 | Updated September 2026, 2 weeks ago

---

Starting April 2025, we’re significantly improving Player Support for all players! Faster response times, live chat, enhanced account security & more. 📜 Full blog here: https://osrs.game/Player-Support-Roadmap 📜

0:00 - Intro
1:16 - Player Support Survey Outcomes
2:03 - Underway: Improved Chat Spam Filtering
2:19 - Done: Reporting Outcomes
2:39 - Central Customer Support
2:55 - Improved Response Times
3:15 - Live Chat
3:53 - Increased Use of Authentication
4:11 - Account Hijacking Detection
4:23 - Jagex Accounts Recovery
4:58 - Cheat Detection & Focus
5:14 - Looking Ahead & Your Feedback
6:00 - Mod Ash Outro
6:18 - Full Roadmap

Old School RuneScape is a retro game version of RuneScape from 2007 which we returned at the community's request. The community controls the developmental direction of Old School RuneScape by voting on which updates it would like to receive.

The world's largest and most popular MMORPG, Old School RuneScape has been played by over 260 million players since the 2001 release of RuneScape. Old School RuneScape unites the intricate mechanics of modern MMOs with the nostalgic point-and-click gameplay of early role-playing games.

Old School RuneScape is free to download and play, however, the game also offers players the opportunity to purchase in-game items. Please see the PEGI information page for more information: pegi.info/search-pegi?q=runescape

#OSRSMobile #OldSchoolRS #OldSchoolRuneScape #OSRS #RuneScape #PlayerSupport