Run Zammad - Opensource Helpdesk Ticketing System

Uploaded December 2024 | Updated September 2026, 2 weeks ago

#Zammad #Helpdesk #Docker

Full steps can be found at i12bretro.github.io/tutorials/0912.html

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What is Zammad?
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Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. - github.com/zammad/zammad

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Installing Docker
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   01. Log into the Linux based device
   02. Run the following commands in the terminal
         # install prerequisites
         sudo apt install apt-transport-https ca-certificates git curl software-properties-common gnupg-agent -y
         # add docker gpg key
         curl -fsSL download.docker.com/linux/$(awk -F'=' '/^ID=/{ print $NF }' /etc/os-release)/gpg | sudo apt-key add -
         # add docker software repository
         sudo add-apt-repository "deb [arch=$(dpkg --print-architecture)] download.docker.com/linux/$(awk -F'=' '/^ID=/{ print $NF }' /etc/os-release) $(lsb_release -cs) stable"
         # install docker
         sudo apt install docker-ce docker-compose containerd.io -y
         # enable and start docker service
         sudo systemctl enable docker && sudo systemctl start docker
         # add the current user to the docker group
         sudo usermod -aG docker $USER
         # reauthenticate for the new group membership to take effect
         su - $USER

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Running Zammad
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   01. Continue with the following commands in a terminal window
         # create working directory
         mkdir ~/docker/zammad -p
         # clone source code from github
         git clone github.com/zammad/zammad-docker-compose.git ~/docker/zammad
         # change directory
         cd ~/docker/zammad
         # create .env
         cp .env.dist .env
         # edit .env
         nano .env
   02. Uncomment the following lines be removing the # and edit the values in the .env file
         POSTGRES_PASS=Zamm4d!
         POSTGRES_USER=zammad_rw
   03. Press CTRL+O, Enter, CTRL+X to write the changes and exit
   04. Continue with the following commands in the terminal
         # run the container stack
         docker-compose --file docker-compose.yml up -d
   05. Open a web browser and navigate to http://DNSorIP:8080
   06. Click the Set up a new system button
   07. Enter a first name, last name, email address and password ≫ Click Create
   08. Complete the Organization details form ≫ Click Next
   09. Click Skip on the Email Notification screen
   10. Click Skip on the Connect Channels screen
   11. Welcome to Zammad

Documentation: docs.zammad.org/en/latest/install/docker-compose.html

### Connect with me and others ###
★ Discord: discord.com/invite/EzenvmSHW8
★ Reddit: reddit.com/r/i12bretro
★ Twitter: twitter.com/i12bretro

$Run Zammad - Opensource Helpdesk Ticketing System - In Docker #Zammad #Helpdesk #Docker Full steps can be found at https://i12bretro.github.io/tutorials/0912.html What is Zammad? Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. - https://github.com/zammad/zammad Installing Docker 01. Log into the Linux based device 02. Run the following commands in the terminal # install prerequisites sudo apt install apt-transport-https ca-certificates git curl software-properties-common gnupg-agent -y # add docker gpg key curl -fsSL https://download.docker.com/linux/$(awk -F= /^ID=/{ print $NF } /etc/os-release)/gpg | sudo apt-key add - # add docker software repository sudo add-apt-repository deb [arch=$(dpkg print-architecture)] https://download.docker.com/linux/$(awk -F= /^ID=/{ print $NF } /etc/os-release) $(lsb_release -cs) stable # install docker sudo apt install docker-ce docker-compose containerd.io -y # enable and start docker service sudo systemctl enable docker && sudo systemctl start docker # add the current user to the docker group sudo usermod -aG docker $USER # reauthenticate for the new group membership to take effect su - $USER Running Zammad 01. Continue with the following commands in a terminal window # create working directory mkdir ~/docker/zammad -p # clone source code from github git clone https://github.com/zammad/zammad-docker-compose.git ~/docker/zammad # change directory cd ~/docker/zammad # create .env cp .env.dist .env # edit .env nano .env 02. Uncomment the following lines be removing the # and edit the values in the .env file POSTGRES_PASS=Zamm4d! POSTGRES_USER=zammad_rw 03. Press CTRL+O, Enter, CTRL+X to write the changes and exit 04. Continue with the following commands in the terminal # run the container stack docker-compose file docker-compose.yml up -d 05. Open a web browser and navigate to http://DNSorIP:8080 06. Click the Set up a new system button 07. Enter a first name, last name, email address and password ≫ Click Create 08. Complete the Organization details form ≫ Click Next 09. Click Skip on the Email Notification screen 10. Click Skip on the Connect Channels screen 11. Welcome to Zammad Documentation: https://docs.zammad.org/en/latest/install/docker-compose.html ### Connect with me and others ### ★ Discord: https://discord.com/invite/EzenvmSHW8 ★ Reddit: https://reddit.com/r/i12bretro ★ Twitter: https://twitter.com/i12bretro$

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Run the following commands in the terminal # install prerequisites sudo apt install apt-transport-https ca-certificates curl software-properties-common gnupg-agent -y # add docker gpg key curl -fsSL https://download.docker.com/linux/$(awk -F= /^ID=/{ print $NF } /etc/os-release)/gpg | sudo apt-key add - # add docker software repository sudo add-apt-repository deb [arch=$(dpkg print-architecture)] https://download.docker.com/linux/$(awk -F= /^ID=/{ print $NF } /etc/os-release) $(lsb_release -cs) stable # install docker sudo apt install docker-ce docker-compose containerd.io -y # enable and start docker service sudo systemctl enable docker && sudo systemctl start docker # add the current user to the docker group sudo usermod -aG docker $USER # reauthenticate for the new group membership to take effect su - $USER Running AirSonic 01. Now that Docker is installed, run the following commands to setup the AirSonic Docker container and run it # create working directories mkdir /home/$USER/docker/airsonic/data -p && mkdir /home/$USER/docker/airsonic/music -p && mkdir /home/$USER/docker/airsonic/playlists -p && mkdir /home/$USER/docker/airsonic/podcasts -p # run the airsonic container docker run -d name=airsonic -v /home/$USER/docker/airsonic/data:/airsonic/data -v /home/$USER/docker/airsonic/music:/airsonic/music -v /home/$USER/docker/airsonic/playlists:/airsonic/playlists -v /home/$USER/docker/airsonic/podcasts:/airsonic/podcasts -p 4040:4040 airsonic/airsonic 02. Open a web browser and navigate to http://DNSorIP:4040 03. Login to AirSonic with username admin and password admin 04. Welcome to AirSonic running in a Docker container 05. Click the Change administrator password link 06. Check the Change password box 07. 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Now that Docker is installed, run the following commands to setup the Mattermost Docker container and run it # clone git repo git clone https://github.com/mattermost/docker ~/docker/mattermost # create working directories mkdir ~/docker/mattermost/{config,data,logs,plugins,client/plugins,bleve-indexes} -p # create a copy of .env cp ~/docker/mattermost/env.example ~/docker/mattermost/.env # set owner of working directories sudo chown $USER:$USER ~/docker -R # allow the container to write to working directories sudo chmod a+rwx -R ~/docker/mattermost # replace default paths sudo sed -i s|/volumes|| ~/docker/mattermost/.env # edit .env nano ~/docker/mattermost/.env 02. Modify at least the following values in .env to suit your needs DOMAIN=ubuntuserver.local TZ=America/New_York POSTGRES_USER=mattermost_rw POSTGRES_PASSWORD=Matt3rM0st 03. Press CTRL+O, Enter, CTRL+X to write the changes to .env 04. 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