Uploaded November 2016 | Updated September 2026, 1 hour ago
Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound.
You can return our kit at no extra cost. There are 3 different returns pack:
Virgin Media box instructions if you're Swapping your equipment:
youtu.be/vOhLByeNjn4?t=69
Mailer Bag instrusctions if you're downgrading or leaving us:
youtu.be/vOhLByeNjn4?t=138
Plain Box instructions if you're downgrading or leaving us:
youtu.be/vOhLByeNjn4?t=201
Virgin Media Help - Get help, tips and advice to make the most of your Virgin Media Products and Services. If you've got a problem we're here to lend a helping hand - our video guides offer simple step by step instructions.
Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound.
You can return our kit at no extra cost. There are 3 different returns pack:
Virgin Media box instructions if you're Swapping your equipment:
youtu.be/vOhLByeNjn4?t=69
Mailer Bag instrusctions if you're downgrading or leaving us:
youtu.be/vOhLByeNjn4?t=138
Plain Box instructions if you're downgrading or leaving us:
youtu.be/vOhLByeNjn4?t=201
Virgin Media Help - Get help, tips and advice to make the most of your Virgin Media Products and Services. If you've got a problem we're here to lend a helping hand - our video guides offer simple step by step instructions.
