Uploaded August 2026 | Updated September 2026, 3 weeks ago

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GeekWire Studios: AWS Marketplace AI Agents and Tools Podcast | Kate Kwiatkowski, Zendesk

Kate Kwiatkowski, Sr. Director of Technology Alliance at Zendesk, joins GeekWire Studios to discuss Zendesk's shift to outcome-based pricing on AWS Marketplace — paying for resolutions, not seats. The conversation covers agentic CX and what enterprises are measuring now that pricing is tied to outcomes.

Kate Kwiatkowski - Sr. Director of Technology Alliance, Zendesk
Jeff Falcon - Principal, AWS Marketplace Center of Excellence
Vinod Nair - Principal Marketplace Scale & Adoption Specialist, AWS
Steph Stricklen - Host, GeekWire Studios

Presented by GeekWire Studios
Learn more about Zendesk on AWS Marketplace: aws.amazon.com/marketplace/pp/prodview-3rztyxjwcucg2?sr=0-0&ref_=ucaf&applicationId=AWSMPContessa