Uploaded November 2024 | Updated September 2026, 1 week ago
Applying lean to services and offices can be a challenge: people see it as a concept only for production, not for working at a computer. In many companies, office workers are not aware of what quality and value mean in their processes, or for which value streams they work. They sometimes struggle with the concept of the internal customer. And thoughtlessly translating tools and methods from manufacturing won't work! The experience and practice of Bank BPH show that the lean can thrive in the service world. In this presentation, Dagmara will share examples of applying Toyota’s best practices in the world of services and offices.
Applying lean to services and offices can be a challenge: people see it as a concept only for production, not for working at a computer. In many companies, office workers are not aware of what quality and value mean in their processes, or for which value streams they work. They sometimes struggle with the concept of the internal customer. And thoughtlessly translating tools and methods from manufacturing won't work! The experience and practice of Bank BPH show that the lean can thrive in the service world. In this presentation, Dagmara will share examples of applying Toyota’s best practices in the world of services and offices.
