Outsourcing small claims handling: How councils manage fairness and responsibility @VictorianOmbudsman
Outsourcing small claims handling: How councils manage fairness and responsibility @VictorianOmbudsman
Uploaded March 2026 | Updated September 2026, 1 week ago
Tabled in Parliament today, a new investigation report by the Victorian Ombudsman – Outsourcing small claims handling: How councils manage fairness and responsibility – looked into local councils' use of small claims handlers to manage claims for injury or property damage that fall below the excess in their insurance policy.

View the full report: https://www.ombudsman.vic.gov.au/our-impact/investigation-reports/outsourcing-small-claims-handling/
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Victorian Ombudsman |

Outsourcing small claims handling: How councils manage fairness and responsibility

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