Uploaded December 2021 | Updated September 2026, 2 days ago
Do you regularly watch RBDR, whether once or up to four times a week? Do you find it informative and entertaining? Help maintain and continue our video based on what you can afford (e.g., $5 or $10 for an individual, perhaps $25 to $50 from a business per month). Visit Patreon.com/RBDR.
Today on RBDR: Net Promoter Score creator Fred Reichheld told customer experience futurist Blake Morgan a handful of reasons why NPS is not delivering accurate results. Primarily, it's because too many NPS users are asking the single question in an overly sloppy fashion.
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Do you regularly watch RBDR, whether once or up to four times a week? Do you find it informative and entertaining? Help maintain and continue our video based on what you can afford (e.g., $5 or $10 for an individual, perhaps $25 to $50 from a business per month). Visit Patreon.com/RBDR.
Today on RBDR: Net Promoter Score creator Fred Reichheld told customer experience futurist Blake Morgan a handful of reasons why NPS is not delivering accurate results. Primarily, it's because too many NPS users are asking the single question in an overly sloppy fashion.
No need to spend time searching for today's RBDR video. Subscribe to receive a FREE, personal email as soon as the latest RBDR is uploaded. Click here: ow.ly/CfFWE
