No Priors: AI, Machine Learning, Tech, & Startups | No Priors Ep. 82 | With CEO of Sierra Bret Taylor @NoPriorsPodcast | Uploaded September 2024 | Updated October 2024, 2 hours ago.
Bret Taylor, Cofounder of Sierra, Chairman of the board at OpenAI, and former co-CEO of Salesforce and CTO of Facebook, joins Sarah and Elad in this week’s episode of No Priors. Bret discusses building company-branded AI agents with unique personalities, goals, and guardrails at Sierra, and their potential to revolutionize customer engagement while cutting costs. The conversation explores the next sectors for enterprise AI adoption, building resilient AI products, and the parallels between today’s AI market and the evolution of the cloud industry. Bret also shares his unique insights on future business models and upcoming technology shifts.
Sign up for new podcasts every week. Email feedback to show@no-priors.com
Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @Btaylor
Show Notes:
0:00 Intro
0:42 Defining agentic systems and types of agents
3:55 Customer-facing company agents
5:43 Sierra AI
8:11 Transforming customer service and reducing costs
9:57 Challenges in implementing LLMs for company agents
14:45 Drawing parallels between AI and the cloud market’s evolution
17:50 Future of the AI landscape
19:15 Building durable AI products
24:39 Outcome-based business models and tangible ROI in AI solutions
29:22 Next wave of AI sectors for enterprise adoption
31:15 Customizing goals and guardrails with customers
35:55 Creating distinct personalities for Sierra's agents
41:05 Bret’s insights on upcoming technology and hardware shifts
46:50 How AI software could enhance human agency
Bret Taylor, Cofounder of Sierra, Chairman of the board at OpenAI, and former co-CEO of Salesforce and CTO of Facebook, joins Sarah and Elad in this week’s episode of No Priors. Bret discusses building company-branded AI agents with unique personalities, goals, and guardrails at Sierra, and their potential to revolutionize customer engagement while cutting costs. The conversation explores the next sectors for enterprise AI adoption, building resilient AI products, and the parallels between today’s AI market and the evolution of the cloud industry. Bret also shares his unique insights on future business models and upcoming technology shifts.
Sign up for new podcasts every week. Email feedback to show@no-priors.com
Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @Btaylor
Show Notes:
0:00 Intro
0:42 Defining agentic systems and types of agents
3:55 Customer-facing company agents
5:43 Sierra AI
8:11 Transforming customer service and reducing costs
9:57 Challenges in implementing LLMs for company agents
14:45 Drawing parallels between AI and the cloud market’s evolution
17:50 Future of the AI landscape
19:15 Building durable AI products
24:39 Outcome-based business models and tangible ROI in AI solutions
29:22 Next wave of AI sectors for enterprise adoption
31:15 Customizing goals and guardrails with customers
35:55 Creating distinct personalities for Sierra's agents
41:05 Bret’s insights on upcoming technology and hardware shifts
46:50 How AI software could enhance human agency
