Uploaded August 2026 | Updated September 2026, 2 weeks ago
*Featured in this video:* Johannes Rath, COO of Signal Iduna
*Executive summary:* SIGNAL IDUNA, one of Germany’s leading insurance providers, partnered with Google Cloud to deploy the Gemini Enterprise app across its entire organization, bringing agentic capabilities to over 10,000 employees and sales partners in just six months. This horizontal innovation approach empowers everyone, even those without technical skills, to use and build AI agents to automate their daily workflows — all while meeting the rigorous data privacy and security requirements of the highly regulated German insurance market. By establishing a secure “front door” to AI, SIGNAL IDUNA has ignited a company-wide AI movement that’s already making an impact: an 80% weekly active adoption rate, 200+ custom agents built by AI champions in two weeks, and a 400% increase in the use of the Co SI Health Assistant, an internal knowledge agent that makes over 100 years of complex policy instantly accessible.
*Challenge:* Faced with rising inquiry volumes, a skilled talent shortage, and the ongoing loss of institutional knowledge to retirement, SIGNAL IDUNA wanted to rapidly scale AI quickly to meet modern expectations while maintaining the strict data security, governance, and compliance required by the European insurance landscape.
*Solution:* Rather than a traditional, top-down implementation of AI tools, SIGNAL IDUNA partnered with Google Cloud to roll out the Gemini Enterprise app to 10,000 employees and sales partners in just six months. Known internally as “Co SI,” serves as a secure “front door” to AI, providing teams with a single hub to orchestrate agents and a ready-to-use digital taskforce to start driving outcomes — all governed by centralized oversight. Teams can access Google-made agents like NotebookLM Enterprise and Deep Research alongside specialized SIGNAL IDUNA agents, such as the Co SI Health Assistant, internal knowledge agent that can surface the right information from across over 100 years of complex policy documents in under 20 seconds. In addition, no-code tools enable everyone — even those without technical skills — to build custom agents for their specific job functions using natural language, resulting in an intelligent routing agent that reduced process error rates by 40% and a language agent that translates organization-specific insurance terminology for new hires.
*Results:* Now, SIGNAL IDUNA a powerful engine to confidently scale new innovation, employees aren’t just adapting to AI — they’re actively shaping its use across the company. The roll-out is already delivering immediate impact: an 80% weekly active adoption rate, 200+ agents built by AI champions in two weeks, and a more than 400% surge in the weekly usage of Co SI Health Assistant.
*Key takeaways and highlights from our interview with Johannes Rath, COO of Signal Iduna:*
→ “We went from the initial idea — Gemini Enterprise to 10,000 people – to a rollout in just six months. This is incredible. The adoption we've never expected. 80% of our Signal Iduna workforce are weekly active users with an NPS plus 45. And thanks to over 100 AI champions, this ignited a true bottom-up movement. [They] created 200 agents with the Agent Builder in two weeks.”
→ “CoSI Health, our internal knowledge agent takes 100 years of complexity and policy and makes it instantly accessible. We're using Gemini Enterprise Agent Platform to orchestrate all [the] data, and we’re leveraging Gemini models to reason across the entire knowledge base. It helps every employee find the exact right information in under 20 seconds.”
→ “The number of weekly users for Co SI Health increased by 400%. A sales agent said, ‘I want to thank you because it changed fundamentally how I do my business.’ They're now using CoSI on every workstep, preparing the meeting, sending the aftercalls.”
*Google Cloud products used:* Gemini Enterprise app, Gemini Enterprise Agent Platform
*Learn more:*
→ SIGNAL IDUNA: Scaling AI to 10,000+ employees in six months with Gemini Enterprise
cloud.google.com/customers/signaliduna?e=48754805
→ New Way Now: SIGNAL IDUNA boosts first-call resolution rates and doubles NPS with Google Cloud AI
youtube.com/watch?v=TAqUdoDk45c
→ How SIGNAL IDUNA supercharges customer service with gen AI
cloud.google.com/blog/products/ai-machine-learning/how-signal-iduna-supercharges-customer-service-with-gen-ai
*Featured in this video:* Johannes Rath, COO of Signal Iduna
*Executive summary:* SIGNAL IDUNA, one of Germany’s leading insurance providers, partnered with Google Cloud to deploy the Gemini Enterprise app across its entire organization, bringing agentic capabilities to over 10,000 employees and sales partners in just six months. This horizontal innovation approach empowers everyone, even those without technical skills, to use and build AI agents to automate their daily workflows — all while meeting the rigorous data privacy and security requirements of the highly regulated German insurance market. By establishing a secure “front door” to AI, SIGNAL IDUNA has ignited a company-wide AI movement that’s already making an impact: an 80% weekly active adoption rate, 200+ custom agents built by AI champions in two weeks, and a 400% increase in the use of the Co SI Health Assistant, an internal knowledge agent that makes over 100 years of complex policy instantly accessible.
*Challenge:* Faced with rising inquiry volumes, a skilled talent shortage, and the ongoing loss of institutional knowledge to retirement, SIGNAL IDUNA wanted to rapidly scale AI quickly to meet modern expectations while maintaining the strict data security, governance, and compliance required by the European insurance landscape.
*Solution:* Rather than a traditional, top-down implementation of AI tools, SIGNAL IDUNA partnered with Google Cloud to roll out the Gemini Enterprise app to 10,000 employees and sales partners in just six months. Known internally as “Co SI,” serves as a secure “front door” to AI, providing teams with a single hub to orchestrate agents and a ready-to-use digital taskforce to start driving outcomes — all governed by centralized oversight. Teams can access Google-made agents like NotebookLM Enterprise and Deep Research alongside specialized SIGNAL IDUNA agents, such as the Co SI Health Assistant, internal knowledge agent that can surface the right information from across over 100 years of complex policy documents in under 20 seconds. In addition, no-code tools enable everyone — even those without technical skills — to build custom agents for their specific job functions using natural language, resulting in an intelligent routing agent that reduced process error rates by 40% and a language agent that translates organization-specific insurance terminology for new hires.
*Results:* Now, SIGNAL IDUNA a powerful engine to confidently scale new innovation, employees aren’t just adapting to AI — they’re actively shaping its use across the company. The roll-out is already delivering immediate impact: an 80% weekly active adoption rate, 200+ agents built by AI champions in two weeks, and a more than 400% surge in the weekly usage of Co SI Health Assistant.
*Key takeaways and highlights from our interview with Johannes Rath, COO of Signal Iduna:*
→ “We went from the initial idea — Gemini Enterprise to 10,000 people – to a rollout in just six months. This is incredible. The adoption we've never expected. 80% of our Signal Iduna workforce are weekly active users with an NPS plus 45. And thanks to over 100 AI champions, this ignited a true bottom-up movement. [They] created 200 agents with the Agent Builder in two weeks.”
→ “CoSI Health, our internal knowledge agent takes 100 years of complexity and policy and makes it instantly accessible. We're using Gemini Enterprise Agent Platform to orchestrate all [the] data, and we’re leveraging Gemini models to reason across the entire knowledge base. It helps every employee find the exact right information in under 20 seconds.”
→ “The number of weekly users for Co SI Health increased by 400%. A sales agent said, ‘I want to thank you because it changed fundamentally how I do my business.’ They're now using CoSI on every workstep, preparing the meeting, sending the aftercalls.”
*Google Cloud products used:* Gemini Enterprise app, Gemini Enterprise Agent Platform
*Learn more:*
→ SIGNAL IDUNA: Scaling AI to 10,000+ employees in six months with Gemini Enterprise
cloud.google.com/customers/signaliduna?e=48754805
→ New Way Now: SIGNAL IDUNA boosts first-call resolution rates and doubles NPS with Google Cloud AI
youtube.com/watch?v=TAqUdoDk45c
→ How SIGNAL IDUNA supercharges customer service with gen AI
cloud.google.com/blog/products/ai-machine-learning/how-signal-iduna-supercharges-customer-service-with-gen-ai
