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Google Cloud | New Way Now: Priceline gets travelers to their happy places at happy prices with data and AI @googlecloud | Uploaded 2 weeks ago | Updated 2 hours ago
๐—ฆ๐˜‚๐—บ๐—บ๐—ฎ๐—ฟ๐˜†: Sachin Menon, vice president of engineering โ€” data, marketing, and FinTech technology at Priceline, shares how the online travel agency is innovating with cloud technology to help travelers plan their next trip with ease and efficiency. With its data already on Google Cloud, Priceline upgraded its AI-powered ๐˜›๐˜ณ๐˜ช๐˜ฑ ๐˜๐˜ฏ๐˜ต๐˜ฆ๐˜ญ๐˜ญ๐˜ช๐˜จ๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ suite with new generative AI features that help millions of travelers get to their happy places at happy prices faster.

๐—–๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ: Priceline wanted to quickly capitalize on emerging gen AI capabilities to significantly reduce the hours of time customers spend researching and planning trips while helping them to secure the best travel deals. According to Pricelineโ€™s latest proprietary travel study, conducted by The Harris Poll and published in Feb โ€™24, 22% of U.S. adults find that creating their trip itinerary is one of the most frustrating parts of planning and booking a trip. The study also found that It takes the equivalent of two full work days, or 16 hours, to plan and book a trip.

๐—ฆ๐—ผ๐—น๐˜‚๐˜๐—ถ๐—ผ๐—ป: Google Cloud forms the backbone of Pricelineโ€™s data foundation, with BigQuery and BigLake powering its unified data platform, AI recommendations engine, and other advanced analytics. In the fast-paced travel industry, Priceline needed to move as quickly as possible, so the team decided to look within Google Cloud to accelerate its gen AI journey. Using Vertex AI, Priceline was able to access, customize, and leverage the latest gen AI models and integrate them seamlessly with its proprietary data and existing applications, bringing its initial gen AI pilots to life in less than six months.

๐—ฅ๐—ฒ๐˜€๐˜‚๐—น๐˜๐˜€: Now, Pricelineโ€™s ๐˜›๐˜ณ๐˜ช๐˜ฑ ๐˜๐˜ฏ๐˜ต๐˜ฆ๐˜ญ๐˜ญ๐˜ช๐˜จ๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ suite can deliver real-time recommendations, competitive pricing deals, and more personalized planning and booking experiences โ€” including an innovative gen AI-powered travel agent.

๐—œ๐—ป๐˜๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฒ๐˜„ ๐—ต๐—ถ๐—ด๐—ต๐—น๐—ถ๐—ด๐—ต๐˜๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ธ๐—ฒ๐˜† ๐˜๐—ฎ๐—ธ๐—ฒ๐—ฎ๐˜„๐—ฎ๐˜†๐˜€ ๐—ณ๐—ฟ๐—ผ๐—บ ๐—ผ๐˜‚๐—ฟ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฒ๐˜„ ๐˜„๐—ถ๐˜๐—ต ๐—ฆ๐—ฎ๐—ฐ๐—ต๐—ถ๐—ป ๐— ๐—ฒ๐—ป๐—ผ๐—ป, ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฝ๐—ฟ๐—ฒ๐˜€๐—ถ๐—ฑ๐—ฒ๐—ป๐˜ ๐—ผ๐—ณ ๐—ฒ๐—ป๐—ด๐—ถ๐—ป๐—ฒ๐—ฒ๐—ฟ๐—ถ๐—ป๐—ด โ€” ๐—ฑ๐—ฎ๐˜๐—ฎ, ๐—บ๐—ฎ๐—ฟ๐—ธ๐—ฒ๐˜๐—ถ๐—ป๐—ด, ๐—ฎ๐—ป๐—ฑ ๐—™๐—ถ๐—ป๐—ง๐—ฒ๐—ฐ๐—ต ๐˜๐—ฒ๐—ฐ๐—ต๐—ป๐—ผ๐—น๐—ผ๐—ด๐˜† ๐—ฎ๐˜ ๐—ฃ๐—ฟ๐—ถ๐—ฐ๐—ฒ๐—น๐—ถ๐—ป๐—ฒ:

โ†’ โ€œOur data platform and AI recommendation suite has been built on Google Cloud infrastructure and Vertex AI. With the emergence of gen AI, we now also have our content enrichment and real-time recommendation engine using the gen AI and AI services that Google offers.โ€

โ†’ โ€œIn a competitive industry like travel, speed to market is very key. We leaned on Google Cloud to bring in the modernized data platform and the AI infrastructure. It was very easy for us to power a prototype because we had our data platform already sitting in BigQuery. It was easy to integrate with Vertex AI to deploy and manage models. Itโ€™s been a pretty fabulous journey.โ€

โ†’ โ€œWith the introduction of BigLake, we are able to query seamlessly and join [unstructured data] with images, videos, and audio data sets and provide an integrated analytics layer, which will provide us insights into how we want to personalize the recommendations for our customers and give them a more enthralling experience.โ€

๐—š๐—ผ๐—ผ๐—ด๐—น๐—ฒ ๐—–๐—น๐—ผ๐˜‚๐—ฑ ๐—ฝ๐—ฟ๐—ผ๐—ฑ๐˜‚๐—ฐ๐˜๐˜€ ๐˜‚๐˜€๐—ฒ๐—ฑ: Vertex AI, BigQuery, Cloud Storage, Bigtable, BigLake

๐—Ÿ๐—ฒ๐—ฎ๐—ฟ๐—ป ๐—บ๐—ผ๐—ฟ๐—ฒ:

โ†’ Priceline Charts Businesswide Generative AI Deployments with Google Cloud: https://goo.gle/4dh4Dyk

โ†’ Priceline: Helping travelers curate unique experiences by improving IT data management: https://goo.gle/4dmQpMt

โ†’ New Priceline Research Finds Average Traveler Spends Two Full Work Days To Plan and Book Trips: https://goo.gle/4eh8P2h

โ†’ Visit Pricelineโ€™s website: https://goo.gle/4gJIOdR
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New Way Now: Priceline gets travelers to their happy places at happy prices with data and AI @googlecloud

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